Contact our team

Need help? Our support team can assist with questions about your account, withdrawals, payment methods, bonus balance, free spins, live betting, technical issues, or general feedback. Contact us via live chat for quick help, email for detailed requests, or phone for urgent account matters. Support is available across desktop and mobile so you can reach us from any device, and we aim to resolve enquiries promptly. Expect a reply by email within one business day.

Department	Contact
Customer support	[email protected] (live chat instant, email reply within 2 hours)
General enquiries	[email protected] (reply within 24 hours)
Affiliate enquiries	[email protected] (manager assigned within 48 hours)
Payments	[email protected] (payout queries processed within 24 hours)
Phone	+44 20 7946 0958
Working hours	Live chat 24/7; Email Mon-Fri, 09:00-18:00 GMT

Contact by email

Email is our preferred contact method for detailed requests, account issues, or situations requiring documents or explanations. Please send your message to [email protected] and include a clear subject line, your account username and any relevant attachments. Providing up-to-date contact details and a concise description helps us resolve your request faster and avoids unnecessary delays.

Submit your enquiry

Name <label for="email" style="font-size:14px;color:#333;">Email</label><input id="email" name="email" type="email" required placeholder="[email protected]" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"><label for="message" style="font-size:14px;color:#333;">Message</label><textarea id="message" name="message" rows="6" required placeholder="How can we help?" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="padding:10px 14px;background:#0070d1;color:#fff;border:none;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>

Response Time

Our support team aims to respond quickly: most inquiries are answered within one business day. Simple requests are often resolved during the first reply, while more complex issues, such as account verification or payment investigations, may take longer depending on their nature and require additional checks. If we need more time we will keep you updated on progress and expected resolution times.

Feedback

Got a suggestion or idea? Share feedback with our team and help improve the site. We review every message carefully and use player input to refine features, promotions and usability. Your reports on bugs, payment issues or game selections are especially helpful. Send your thoughts via live chat or email. We read them and act on what matters most to players.