Terms of Use

These Terms and Conditions set out the rules that govern use of Lucky Vegas and the relationship between us and our players. They explain account responsibilities, eligibility, how promotions work, payments, dispute handling and how we may update these terms. By using our site you agree to comply with these terms and any specific rules that apply to features such as bonuses, tournaments and live betting.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person. You must not share login details or allow others to access your account. We may suspend, restrict or close accounts where we suspect fraud, collusion, abusive behaviour or a breach of these terms. You must notify us immediately if you suspect unauthorised access.

Eligibility requirements

To open an account you must meet the eligibility requirements published on site. You must be of legal gambling age in your place of residence and able to accept these terms. We require identity verification (KYC) before allowing withdrawals. Typical documents include a government-issued ID, proof of address and proof of payment method. We may also request additional documents for large deposits or security checks.

Acceptable platform use

You must use our services lawfully and fairly. Prohibited activity includes using automated tools to place bets, tampering with games, bonus abuse, account sharing and attempts to use the site for money laundering. We reserve the right to void bets, withhold winnings and close accounts where misuse is detected.

General bonus and promotion rules

Promotions are subject to separate terms that sit alongside these conditions. Where a bonus is offered, wagering requirements and any game restrictions will be clearly stated in the promotion terms. Typical examples include a 30x wagering requirement on deposit plus bonus amounts and a 60x requirement on free spin winnings. Maximum bet and conversion limits may apply. We may cancel or amend promotions and refuse bonus payments in cases of suspected abuse.

Deposits and withdrawals

Available payment methods, minimums and limits are listed in the cashier. Minimum deposits are typically €10/£10/$10. Withdrawals may be subject to verification checks. Minimum withdrawal amounts and processing details are shown in your account - for example, e-wallet withdrawals often process faster than card or bank transfers. We may impose per-transaction and monthly limits and reserve the right to delay or refuse a withdrawal where further checks are required.

Dispute resolution

If you have a question or dispute please contact our support team via live chat or email. Support email: [email protected]. We will investigate and respond promptly. If a matter cannot be resolved through customer support we will follow our internal dispute procedure. We encourage users to raise issues in good time and provide any requested information to help our review.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified via your account or posted on the site. Continued use of the service after changes are posted constitutes acceptance of the updated terms. Where changes significantly affect active wagers or promotions we will provide reasonable notice where practicable.